Service Operations Manager

Company: VirtualVocations
Location: Ogden
Posted on: January 21, 2025

Job Description:

A company is looking for a Manager, Service Operations (Back Office).

Key Responsibilities

Act as the single point of contact for the Back Office team, coordinating with various stakeholders
Oversee BPO performance reviews and provide guidance to ensure consistency and scalability
Monitor productivity and assist in motivating the BPO team to meet performance goals

Required Qualifications

Experience in the travel industry
Extensive knowledge of Sabre or Amadeus and NDC content
Proven project management experience
Strong leadership background in a BPO environment
Familiarity with call center structures and vendor management

Keywords: VirtualVocations, West Jordan , Service Operations Manager, Executive , Ogden, Utah

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