Head of UX/UI

Company: Pattern -
Location: Lehi
Posted on: February 1, 2025

Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub-with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands - including Bosch, Nestl--, Stance, TUMI, and Panasonic - rely on the company's e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek's Global Most Loved Workplaces.Over the past five years, Pattern has invested more than $120M into our software stack across multiple platforms and offerings. We are seeking a dynamic and visionary Head of UX/UI to lead the global vision and transformation of our software and user experience into a unified, customer-first, surprise and delight platform. This role involves leading a team of talented designers and developing and executing a comprehensive UX strategy that enhances partner satisfaction and aligns with our business objectives. You will oversee the integration of our tech stack-including PXM, Creators, Shelf, and Predict-into a unified, Pattern-branded platform, while managing and mentoring a team of UX/UI professionals to deliver world-class design solutions. Collaborating with cross-functional teams, you will ensure UX initiatives are seamlessly integrated into our business strategy, driving innovation and continuous improvement. Based in Lehi, Utah, with a hybrid work schedule, your work will influence the strategic direction of Pattern's SaaS offerings, positioning us as a leader in ecommerce acceleration. This role reports into the GM of Pattern SaaS and will work closely with the VP of Product for SaaS, the Pattern brand team (under Pattern's Chief Marketing Officer), and the broader product and technology leaders, including Pattern's CEO.Frequently Asked QuestionsWhat is a day in the life of a Head of UX?

• Develop and implement a comprehensive UX strategy that enhances partner engagement and satisfaction.
• Collaborate with cross-functional teams, including marketing, sales, brand management, and product, to align UX initiatives with business goals.
• Gain deep insights into partner needs and values, defining the problems Pattern helps solve and ideating new solutions.
• Lead the design of a consolidated tech stack, integrating Predict, Current, PXM, and Shelf into a singular Pattern-branded platform.
• Build and test UX ideas to drive a cycle of continuous improvement, ensuring consistency of the Pattern brand across all touchpoints.
• Develop self-service experiences to streamline information exchange and automate partner onboarding processes.
• Influence deal expansion strategies and customer marketing programs, facilitating brand focus groups to improve partner Net Promoter Score.What will I need to thrive in this role?
• 10+ years of proven experience in UX leadership roles, preferably within a SaaS environment.
• A balance of strategic leadership with hands-on design work, serving as a "player-coach" who can both manage a team and contribute directly to design projects.
• Passion for creating delightful, frictionless user experiences that transform complex processes into intuitive, user-friendly interactions.
• Strong understanding of UX design principles and methodologies.
• Excellent communication and collaboration skills, with the ability to influence cross-functional teams.
• Experience in developing and implementing UX strategies that drive business growth.
• Ability to analyze data and feedback to inform design decisions and improvements.
• Bachelor's degree in HCI, Visual Design, Industrial Design, Psychology, or a related field.What does high performance look like?
• You take full ownership of your projects and follow through to completion.
• You clearly communicate questions or concerns as soon as they arise.
• You take initiative to understand and proactively tackle challenges that come your way.What is my potential for career growth?This role will include responsibility over the UX strategy for our SaaS products. As you progress, you will gain continued UX experience, as well as cross-functional exposure to ecommerce, product management, and web development. This role will influence strategic decisions at the executive level.What is the team like?This role sits directly within our SaaS Division and reports to Pattern's GM of SaaS. You will work closely with a team of talented Product Managers and Engineers as you build world-class products. This team is data-driven and results-oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.Sounds great! What's the company culture?We are looking for individuals who are:
• Game Changers: A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes.
• Data Fanatics: A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
• Partner Obsessed: An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
• Team of Doers: Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.What is the hiring process?
• Initial phone interview with Pattern's talent acquisition team
• Video interview GM of SaaS
• Video interview with VP of Product
• Video interview with CRO, SaaS
• Onsite interviews with Hiring Manager and collaborative team
• Professional reference checks
• Executive review
• OfferHow can I stand out as an applicant?
• Be prepared to talk about professional accomplishments with specific data to quantify examples.
• Be ready to talk about how you can add value and be the best addition to the team.
• Focus on mentioning how you would be partner obsessed at Pattern.
• Be prepared to talk about any side projects related to data and analytics.Why should I work at Pattern?Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k)Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.About UsEcommerce is booming. The challenges we solve are exciting. And we're just getting started. We're looking for talented people with plenty of hustle to change the game at Pattern. Is that you? Let's chat.
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Keywords: Pattern -, West Jordan , Head of UX/UI, Other , Lehi, Utah