Service Engineer (In-house and Field)

Company: Orion Talent
Location: Salt Lake City
Posted on: January 24, 2025

Job Description:

Position Details:
--- Title: Service Engineer (In-house and Field)
--- Location: Salt Lake City, UT
--- Must live within a commutable distance (30-40-minute drive)
--- Smaller team of 15 people onsite so must be team oriented
--- Shift: Day Shift, M-F/ day shift (8-hour workdays)
--- Compensation: $35/hr depending on experience and qualifications with OT as needed
--- Benefits: Medical, Dental, Vision, 401k, Vacation, Sick, and Holiday Additionally, you will receive allowance for clothing and new work boots each year. A company cellphone is provided. Mileage reimbursement or company vehicle provided.
--- Travel: Travel: 25% or less (national travel as needed)

Position Description:
The successful candidate will build, install, maintain and repair Raman equipment, primarily in-house and at customer locations, as needed. Will also be able to perform the essential job functions listed below.
--- Builds, validates, installs, maintains and repairs Raman equipment; assists with customer support functions; maintains in-house repair and testing facilities.
--- Maintains in-house repair facilities, including calibration, repair and maintenance of Raman spectroscopy analyzers, maintaining in-house test equipment, etc.
--- Answers customer calls and emails (both internal and external customers) providing technical assistance, including parts and technical question research, and assisting with Requests for Quotations.
--- Assists with the construction and validation of products, including wiring analyzer boxes, setup computers, wiring I/O and AC circuits.
--- Conduct FAT (Factory Acceptance tests) with the customer prior to shipping.
--- Prepare Field Service Reports with sufficient detail for customer invoicing, warranty charges, labor and materials charges, and policy.
--- Travel required, on an as-needed basis, typically 25%.

Requirements:
--- Technical BS Degree or equivalent.
--- Requires electronics repair knowledge, troubleshooting to component level and electronic test equipment.
--- Knowledge of analyzers typically found in refineries or chemical plants. Theory of operation, set-up, calibration, repair, diagnosing faults, etc.
--- Basic knowledge of computer programming, Microsoft products and MATLAB.
--- Ability to provide extensive technical support to customers and sales staff via phone, email, or web communication with in-depth knowledge of gas analyzer applications.
--- Strong organizational, interpersonal, and verbal/written communication skills.
--- Good computer skills, Microsoft Office.

Keywords: Orion Talent, West Jordan , Service Engineer (In-house and Field), Engineering , Salt Lake City, Utah